Hiring a cleaner is extremely intimate. Not only are you letting a stranger into your home, but you’re also inviting them to see and clean all of your personal belongings. As such, it’s incredibly important to ensure you’re hiring a trustworthy, reliable and experienced cleaner.
Before choosing a cleaner, it’s essential to do some quick research and background checks. With many providers on the market, it can be challenging to know what to look out for. To make this process a little easier for you, our cleaning experts have put together a list of questions to consider when hiring a cleaner.
Are they a professional business?
The best way to determine this (before hiring them), is to look at their online presence. Do they have a website? Are they on social media? Have a good look through their content. Is it professional and clear? Do they detail all of their services?
An online presence is a good representation of the business as a whole. It provides the opportunity to show off what they do and how they do it. If they are a profitable cleaning business, it’s because they clean well. And a profitable business is much more likely to invest in their online presence simply because they have the funds to do so.
Do they perform police checks on their staff?
In most cases, the cleaner you hire will be coming inside your home, unsupervised for periods of time. As such, it’s integral that the cleaner upholds both integrity and trust. The best way to assess this is to ensure they hold a current police check. Not only does this show that they are professional and trustworthy, it also demonstrates that they are committed to their service.
Keep in mind that police checks do not expire. They simply show a person’s record up to the date of certification. If the date on the certificate is more than a few years old, don’t be afraid to ask for an updated copy.
Do they have public liability insurance?
Public liability insurance covers a business if a staff member causes injury or damage to you or your property. It is essential that the cleaning provider you choose is covered for this type of insurance. Not only does it provide peace of mind to both you and the cleaning business, it also shows that the business is committed to themselves and their clients.
Do they provide regular training to staff members?
We all know that most companies provide training and induction for new staff members. But what about ongoing training for all other staff? For staff to have the latest skills and knowledge in the cleaning industry, they must be offered continuous learning. A good and profitable cleaning company will always invest in their people because they see the value in upskilling their staff.
What is their feedback and reviews like?
Reviews are one of the best ways to determine the reputation of a business. Look for both positive and negative feedback via their social media channels, google reviews and of course, word of mouth. This type of feedback is generally provided independently, so you can feel confident knowing that they are from real clients.
If you’re wanting to dive a little deeper, ask the company for a list of references from their past and current clients. A good business will not hesitate to provide you with this information.
How is their customer service?
While it’s expected that a cleaner will be amazing at cleaning, it’s also just as important to ensure they provide fantastic customer service. A great business will be responsive and take the time to address all of your concerns. With customer service a key driver in maintaining regular clients, the business should demonstrate this from the very first phone call right through to after they have carried the cleaning service.
Are you ready to find your perfect cleaner?
Here at Sylla Cleaning Services, our mission is to provide a high-quality service through our attention to detail and exceptional customer service. We have a fantastic team behind us comprised of experienced and qualified cleaners and handy people. With continuous training and innovation on offer, we know our staff are equipped with the latest knowledge and tools to get the job done right.